Mill Valley Roofing, a roofing contractor serving Mill Valley, CA, and surrounding areas, respects your privacy. This policy explains what we collect, why we collect it, and how we protect your information when you visit our website or call us.
We collect only the information you provide, such as your name, phone number, email, and project details. We use this to respond to your inquiry, schedule an estimate, or provide the roofing services you request. We do not sell or rent your personal data to third parties.
Our website may use cookies to improve your browsing experience. These cookies help us understand how visitors use our site so we can enhance our content and services. You can disable cookies in your browser settings, but some features may not function properly.
We may share your information with trusted partners who assist us in operating our website or conducting our business, provided they agree to keep your information confidential. We may also release your information when required by law or to protect our rights.
We take reasonable measures to protect your data, including secure servers and encrypted connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
If you have questions about this policy or wish to review, correct, or delete your personal information, contact us at 415-873-2076. We are committed to resolving any privacy concerns promptly.
When you request a free estimate or call us about a leak, we ask for details like your roof's age, material, and visible damage. This helps us prepare for your inspection. For example, if you mention granule loss in your gutters, we know to check for end-of-life wear on your asphalt shingles.
We also collect basic contact information so we can send you a written estimate and follow up. We never ask for payment details over the phone or through our website unless you've hired us and are paying an invoice.
Our website uses Google Analytics to see which pages are most visited, like our roof repair or commercial roofing pages. This data is aggregated and does not identify you personally. We use it to improve our site and provide more relevant content, such as guides on storm damage or ice dam removal.
If you leave a review or testimonial, we may publish it with your first name and city, like "John from Strawberry." We do this only with your permission. You can request removal at any time.
We do not collect sensitive data like social security numbers or financial account details. If you provide such information accidentally, we will delete it and notify you.
Cookies are small files stored on your device. We use them to remember your preferences, such as whether you've visited our site before. This helps us show you relevant content, like our emergency roofing services if you're in Muir Beach.
We also use cookies to measure the effectiveness of our advertising campaigns. For example, if you click on a Google ad for "Mill Valley roofing contractor," a cookie tells us you arrived from that ad. This helps us allocate our marketing budget wisely.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. We also honor Do Not Track signals from your browser. Please note that disabling cookies may limit some features, like the ability to save your quote for later.
Third-party vendors, including Google, may use cookies to serve ads based on your prior visits to our website. You can opt out of Google's use of cookies by visiting Google's Ads Settings.
We do not use cookies to collect personal information like your name or address. We respect your privacy and aim to be transparent about our practices.
We use industry-standard security measures, including SSL encryption, to protect data transmitted between your browser and our server. Our office computers are password-protected, and only authorized staff have access to your information.
When you call us, we may record the call for quality assurance and training purposes. These recordings are stored securely and deleted after 90 days. If you prefer not to be recorded, just let us know at the start of the call.
We do not store credit card information on our systems. If you pay by credit card, the transaction is processed by a PCI-compliant payment gateway. We only retain the last four digits for your reference.
In the event of a data breach, we will notify affected individuals within 72 hours as required by California law. We will also take steps to mitigate any potential harm.
Our website may contain links to other sites, such as the Better Business Bureau or GAF. We are not responsible for their privacy practices. We encourage you to read their privacy policies before providing any information.
As a California resident, you have the right to know what personal information we collect, how we use it, and whether we sell it. We do not sell your personal information. You can request a copy of the data we have about you, and we will provide it within 45 days.
You also have the right to request deletion of your personal information, subject to certain exceptions. For example, we may need to retain records for warranty purposes or to comply with legal obligations. If you request deletion, we will inform you of any reasons we cannot comply.
To exercise your rights, contact us at 415-873-2076 or through our website. We will verify your identity by asking for your name, phone number, and address. We will not discriminate against you for exercising your rights.
We do not offer financial incentives in exchange for your personal information. If we ever do, we will obtain your opt-in consent first.
You can also designate an authorized agent to make requests on your behalf. We will require proof of authorization, such as a power of attorney.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on this page with a revised date. We encourage you to review this page periodically.
If we make material changes, we will notify you by email or through a prominent notice on our website. Your continued use of our site after the changes take effect constitutes your acceptance of the new policy.
This policy was last updated on January 15, 2025. If you have questions about this version, please contact us.
If you have any questions about this privacy policy or our data practices, please contact us at:
Mill Valley Roofing
Mill Valley, CA 94941
Phone: 415-873-2076
We are available Monday through Saturday, 8 AM to 6 PM. For emergencies, call any time.